At 999m, we believe that gaming should be an enjoyable form of entertainment — nothing more, nothing less. Whether you are betting on a PSL match in Karachi or spinning slots from Lahore, we want your time on the 999m platform to remain fun, controlled, and within limits you are comfortable with. This page explains every responsible gaming tool, policy, and resource we provide to help you do exactly that.
Responsible gaming is about maintaining a healthy relationship with online gaming — treating it as a leisure activity rather than a source of income or a way to resolve financial problems. At 999m, responsible gaming is not an afterthought. It is built directly into the platform, from the account registration flow right through to how we monitor player activity over time.
Pakistani players across Karachi, Lahore, Islamabad, Faisalabad, and Peshawar deserve a gaming platform that looks out for them. That is the commitment 999m makes — not just to provide entertainment, but to provide it responsibly, with the tools and information you need to keep things in perspective.
Responsible gaming at 999m means: knowing your limits before you start, using our tools to enforce those limits automatically, recognising warning signs early, and knowing exactly where to go for help if gaming stops being fun.
Every 999m account comes with a full set of responsible gaming tools accessible from your Account Settings. They are there when you need them — no hoops to jump through, no delay.
Set a maximum amount you are willing to deposit into your 999m account per day, per week, or per month — in Pakistani Rupees (PKR). Once a deposit limit is active, you cannot deposit beyond that amount within the chosen period, even if you want to.
Decreasing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a cooling-off period of 7 days to prevent impulsive decisions made during a losing session.
Available in Account SettingsDefine the maximum net loss you are comfortable with per day, per week, or per month. When your net loss reaches the limit you have set, your ability to place further bets for that period is temporarily suspended — automatically, without requiring any further action from you.
This tool is particularly useful for PSL cricket betting and live casino sessions where a bad run can escalate quickly if left unchecked.
Available in Account SettingsSet a maximum duration for each gaming session on 999m. When your session reaches the time limit you have configured, you will receive a prominent on-screen notification. You can choose to set session limits to automatically log you out when the time is reached.
Losing track of time is one of the most common ways a healthy session turns into an overly long one — this tool fixes that.
Available in Account SettingsNeed a short break from 999m? A cooling-off period temporarily suspends your account for a defined period — from 24 hours up to 6 weeks. During a cooling-off period, you cannot log in, deposit, or place bets. Your account and funds are preserved and fully accessible when the period ends.
This is the right tool if you want a planned break without permanently closing your account.
Available in Account SettingsSelf-exclusion is the most serious responsible gaming tool available on 999m. It permanently restricts your access to the platform for a minimum of 6 months, or permanently if you choose. During self-exclusion, your account is fully blocked and 999m will not send you any marketing communications.
Self-exclusion requests submitted via Account Settings or via live chat are processed within 24 hours. This tool is for players who feel their gaming has become a problem.
Serious Tool — Irreversible During PeriodEnable periodic reality check pop-ups that appear during active gaming sessions showing you exactly how long you have been playing and your net win or loss for the session. Reality checks act as a neutral, factual pause — no judgement, just information.
You can configure reality check intervals from every 15 minutes up to every 2 hours. This tool is especially helpful during longer live casino or slot sessions.
Available in Account SettingsThe 999m responsible gaming dashboard in your Account Settings gives you a real-time view of all your active limits and how close you are to each one. You are never flying blind — you always know exactly where you stand before placing the next bet or deposit.
This is a sample display for illustration purposes only.
If you feel that gaming on 999m is no longer something you can control comfortably, self-exclusion is the right step. It is not a failure — it is a sensible decision that takes courage. Here is how to do it quickly, from anywhere in Pakistan.
If you are struggling to act on your own, contact 999m live support and ask the agent to process a self-exclusion on your behalf. Our support team is trained to handle these requests with care and confidentiality — no questions asked, no pressure applied.
Access your account via the 999m Login page. If you cannot log in, contact live support directly — they can process the self-exclusion for you without requiring a login.
Click your profile icon in the top right corner and select "Account Settings" from the dropdown menu, then choose the "Responsible Gaming" tab.
Choose the self-exclusion option. You will be presented with duration choices: 6 months, 1 year, 2 years, 5 years, or permanent. Select the duration that feels right for your situation.
You will be asked to confirm your choice via a secondary prompt. This confirmation step is there to prevent accidental self-exclusion — once you confirm, the process begins immediately.
You will receive a confirmation via your registered mobile number or email. Your account will be fully restricted within 24 hours of your confirmed request. All marketing communications will cease immediately.
These questions are not a clinical diagnosis — they are a moment of honest reflection. If you answer "yes" to three or more, it may be worth speaking to someone.
Read each question and consider your honest answer. This is for your own awareness — no data is collected and nothing is submitted anywhere.
Have you ever spent more money on gaming than you originally planned to in a single session or week?
Have you ever returned to the 999m platform after losing in an attempt to win back the money you lost (chasing losses)?
Have you ever borrowed money from family or friends, or delayed paying a bill, in order to fund your gaming sessions?
Have you ever hidden the amount of time or money you spend on gaming from someone close to you — a spouse, parent, or close friend?
Do you feel restless, anxious, or irritable when you are not able to game, or when you try to cut down on your gaming activity?
Has your gaming activity ever negatively affected your work performance, studies, sleep quality, or your relationships with family?
Have you ever thought that gaming is something you need to do to feel okay, or that you would be unable to stop if you wanted to?
The 999m platform automatically monitors account activity for patterns that may indicate problem gambling — such as sudden large deposit increases, unusually long sessions, or rapid bet escalation. Where such patterns are detected, our responsible gaming team may proactively reach out.
Every 999m customer support agent is trained in responsible gaming recognition and response. If you contact support and show signs of distress related to gaming, our agents are equipped to direct you to the right tools and, where appropriate, initiate a responsible gaming review on your account.
Once a self-exclusion is active on your 999m account, all marketing emails, SMS messages, and in-platform promotional notifications are permanently stopped for the duration of the exclusion. We do not attempt to re-engage self-excluded players with offers or incentives.
Your full transaction history — every deposit, withdrawal, bet placed, and bonus claimed — is accessible in your Account Settings at any time. Transparency about your own financial activity on 999m is a core part of staying in control of your gaming behaviour.
If you share a device or a home network with individuals under 21, we encourage you to use operating system-level parental controls and browser filtering tools. 999m does not provide parental control software directly, but we strongly recommend third-party tools for households with minors.
Responsible gaming considerations inform how 999m designs its platform — from the prominence of limit-setting tools in the onboarding flow, to the absence of misleading "near miss" game mechanics, to the clear display of real-money balances at all times so you always know exactly what you are playing with.
Whether you need help using 999m's responsible gaming tools, want to discuss your account, or just need to talk to someone, there are multiple ways to get support right now.
The fastest way to get responsible gaming help is via the 999m live chat, available around the clock. Our agents can activate any responsible gaming tool on your behalf, process a self-exclusion, or simply listen if you need to talk through what you are experiencing.
You can also email our responsible gaming team directly — just reference "Responsible Gaming" in the subject line and our dedicated team will respond within 5 business days.
999m operates under an international gaming license that mandates access to independent responsible gaming resources. As a licensed operator, we are required to direct players experiencing gambling problems to support organisations recognised by the license authority.
These organisations provide confidential counselling, self-assessment tools, and referrals to treatment programs. Many operate helplines available from Pakistan via international calling codes. Full contact details for license-recognised support organisations can be found on our About Us page under "Licensing Information".
Whether you are just starting on 999m or have been playing for months, now is the perfect time to review your responsible gaming settings. It takes less than two minutes and makes a world of difference.
21+ only. Gamble responsibly. Help is available if you need it.